LET’S GET YOU BACK TO CREATING.

Contact us

A product question, a browser issue or an idea worth sharing. Tell us a little about it so the next step is clear.

EMAIL THE TEAMsupport@rapvideo.io ↗

For product support, feedback, privacy questions and billing concerns.

A little context goes a long way.

For a technical problem, include the page you were using, your browser and device, the steps you took, and the result you expected. Mention any error message exactly as it appeared. If the issue involved a local photo, describe its format and approximate size without sending the photo itself.

The preview does not create an account or server-side generation history, so there is no task ID to look up for a local export. A clear set of steps helps explain the issue without sharing unnecessary personal material. Save your brief before refreshing a page if you want to keep your idea.

You control what gets sent.

The form prepares an email locally. It does not submit a support ticket or upload your message. After preparing the draft, open your email app and review it before sending. If a mail app is not configured, copy or download the draft and use your preferred email service.

No response time is guaranteed. Keep a copy of your sent email and any relevant receipt for your own records. This channel is not an emergency service. Do not include passwords, verification codes, full payment-card numbers or private photos in your message.

Privacy and payment questions.

For a privacy request, identify the relevant correspondence and describe what you need corrected or removed. Photos that stay only in your browser cannot be retrieved by the team. For a charge you believe relates to the site, include the transaction reference, date, amount and displayed merchant name so the concern can be understood.