CLEAR COSTS. CLEAR EXPECTATIONS.

Credit & refund policy

The current preview is free. Here is what that means for credits, failed exports and questions about a charge.

LAST UPDATED

No paid credits in the current release

rapvideo.io currently offers local concept previews without selling subscriptions, prepaid credit packs or automatic top-ups. You do not provide a payment card to use the preview. There is no recurring bill to cancel and no purchased credit balance to spend, renew or expire. The Pricing page describes the offer available now.

A preview includes a short silent motion study or synthesized instrumental sketch and an optional creative brief. It does not include an allowance of cloud AI generation, a finished rap song or generated vocals. Planned features are not being sold or reserved through this website.

Failed, interrupted or unsupported previews

If a local export fails, no payment is taken and no credits are deducted. You can retry with a supported image and a recent browser. Keep the recording tab visible while the video is being created. The Cancel button stops the current local recording; closing the tab also ends that browser session.

If your device cannot record the video, you can still save a text brief. A preview that differs from your creative expectations does not involve a refund because the current tool is free. Share a clear description of a technical issue through Contact us so the behavior can be investigated.

If you see an unexpected charge

Check the merchant name and receipt before assuming a charge came from rapvideo.io. A payment for another service is governed by that service’s terms, even if the services use similar words or share a visual style. This website’s free preview does not authorize a charge from a third party.

For a charge you believe relates to this website, contact us with the displayed merchant name, transaction reference, date, amount and currency, and explain the issue. Do not send a full payment-card number, security code or banking password. If you suspect an unauthorized transaction, contact your payment provider as well.

How payment concerns are reviewed

A payment concern needs enough information to identify the transaction and the service involved. Preparing a message on the contact page does not submit a refund request; you must send it from your email application. Keep a copy of your correspondence and receipt. We do not promise a refund for a transaction we cannot identify or did not process.

If a transaction is confirmed to relate to this service, any correction or refund will depend on the facts, the payment channel and applicable law. A reply to an inquiry is not itself confirmation that money has been returned. Processing times for an approved payment adjustment depend on the provider and bank.

Future paid features and consumer rights

The Pricing page outlines proposed one-time packs at $9.9, $29.9 and $99.99. Paid generation and checkout are not available yet. Before sales open, this policy will confirm delivery rules, credit validity, failure handling and refund eligibility. The proposal includes returning credits for failed cloud jobs; it is not a current cash-refund guarantee. No purchase is authorized by using the free preview.

Nothing in this policy restricts mandatory consumer rights, payment-dispute rights or other protections that apply to you. Contact us if you need clarification about the current service or a transaction concern, and include a concise description of the resolution you are requesting.